FAQ's

How do I become a member?

Unfortunately not. As of right now, we only ship in Canada.

Can I order outside of Canada?

You must be over the age of 19 and live in Canada. Becoming a member is free and simple. Click on “Sign Up” and fill out your information. No credit card required!

How long will it take for my order to arrive?

We will send you a tracking number in your order confirmation email. Use the link in the email to track your order. Orders will take 2-4 business days from the date shipped to arrive, in some cases it may take longer due to weather conditions and delays. If you live in a remote area, your order may take an extra few days.

What payment methods are accepted?

Currently, we only accept Interac E-mail transfer payments. Instructions will be provided with your online invoice and orders ship only after the E-Transfer has been received.

How do I send an e-transfer?

Set up online banking with your financial institution. You may want to contact them for more information on how to set it up or visit https://www.interac.ca/en/interac-e-transfer-consumer.html

How will my order be packaged?

We understand the need for discretion. All packages are discreet and smell proof. We double vacuum seal the bag to eliminate odours and to seal in the freshness. The bag is then placed in a discreet unmarked parcel so the appearance of the bag is well disguised.

What happens if I don't get my package?

If you do not get your package 2 days after the expected arrival date, email us at info@chronicparadise.cc and we will file a trace with Canada Post. If Canada Post can locate the package, they will ship it to you and you will receive it a few days later. In the event that it is unrecoverable or lost in transit, we will send you a replacement package, free of charge. However, if Canada Post says it’s delivered, we cannot refund or replace order.

How does your point system and reward system works?

To start obtaining points you need to create an account with us and cannot checkout as guest.

For each $1 you spend with us, you get 1 reward point. For every 20 reward points that you accumulate you’ll earn a $1 discount which you can apply to any future orders with us.

You can redeem your reward points on the ‘cart’ or the ‘checkout’ page. Please note, points are not earned on shipping costs.

20 Reward Points     = $  1.00
100 Reward Points   = $  5.00
1000 Reward Points = $50.00

You can earn additional reward points from product reviews. You’ll earn 10 reward points for every review made. You can only do a review on items that you have specifically purchased.